Customer Service Policy

This customer service policy outlines the complete service standards and relevant rules for all purchases on our website. We are fully committed to delivering reliable, thoughtful and professional services to every customer, covering order processing, logistics delivery, return and refund arrangements, as well as daily consultation support. All terms below apply to all products available in our store, including sugar-free low-calorie functional energy drinks, sparkling water, protein beverages, sports supplements and wellness supplements for female hormone balance.

Once your order is confirmed, we will arrange order processing and shipment within 1 to 3 working days. The standard delivery period for all orders is 6 to 12 days. We provide free shipping for every item across the entire store, and no additional delivery fees will be charged. All transactions on our website adopt US Dollar as the exclusive settlement currency to bring you a simple and consistent payment experience.

We offer a worry-free return service for all customers. You are eligible to apply for returns within 60 days after you receive your goods. Please follow the standard return process to submit your request. After your return application is reviewed and approved, we will complete the refund process within 5 to 10 working days. We maintain a standardized and transparent return and refund workflow, and we will keep you updated on the progress throughout the whole procedure.

If you have any questions about products, orders, services or related issues, or you need to put forward suggestions and feedback, please visit our Contact Us page to get in touch with our service team. All contact email addresses are also displayed on the Contact Us page. Our professional customer service staff will respond to your inquiries and solve your problems as soon as possible.

We continuously optimize our service system based on customer needs, and strive to create a pleasant and reassuring shopping experience for every shopper.