Privacy Policy

Overview

This Privacy Policy explains how we collect, use, store, protect and manage personal information from all users who visit our website and place orders for our products, including sugar-free low-calorie functional energy drinks, sparkling water, protein beverages, sports supplements and female hormone balance wellness supplements. We highly respect the privacy rights of every customer and are committed to safeguarding your personal information in full compliance with standard privacy protection principles. This policy applies to all services and activities carried out on this website.

Information We Collect

We only collect necessary information to ensure normal operation of our business and provide you with quality shopping services. The information we gather falls into the following categories:

Personal Identification Information

When you register an account, place an order or communicate with our customer service, we may collect basic personal details you voluntarily provide, such as your full name, shipping address, contact email and other information required for order delivery and service follow-up. We do not collect sensitive personal information without your explicit consent. All payment related information is processed securely by professional payment service providers, and we will not store your complete payment credentials on our server.

Order and Transaction Information

We record details related to your transactions on our platform, including purchased product lists, order records, transaction amounts and service notes. This information is mainly used to process your orders, arrange delivery and handle after-sales matters such as returns and refunds.

Website Usage Data

While you browse our website, we may automatically collect non-identifiable usage data, including your device type, browser version, IP address, pages you view, access time and browsing preferences. This data helps us analyze website operation status, optimize page layout and improve overall user experience.

How We Use Your Information

All collected information will only be used for legitimate business purposes related to our services, and we will never misuse your personal data. The main purposes are listed as below:
  1. Process and fulfill your orders, including arranging shipment, tracking delivery status and completing return and refund procedures.
  2. Respond to your inquiries, feedback and service requests in a timely manner, and resolve any issues you encounter during shopping.
  3. Optimize our products, website functions and customer services according to user behavior and feedback.
  4. Send necessary service notifications related to your orders. We will only deliver marketing content if you have given your permission.
  5. Maintain the security of our website, prevent fraudulent transactions, unauthorized access and other abnormal activities.

Information Sharing and Disclosure

We promise not to sell, trade, rent or transfer your personal identifiable information to any irrelevant third parties without your prior approval.
Your information may only be shared in the following limited circumstances:
  • We may disclose necessary information to trusted service partners, including logistics providers and payment processors. These third parties are bound by strict confidentiality agreements and are only authorized to use your information to complete assigned services on our behalf.
  • We may disclose information when required by relevant regulations, or to protect the legitimate rights, property and safety of our website, customers and the public.

Data Security Protection

We adopt comprehensive technical and managerial measures to protect your personal information from unauthorized access, modification, leakage, loss and damage. We use encrypted transmission protocols for data transmission and deploy secure servers for information storage to maximize data security.
Please note that no data transmission method over the internet or electronic storage system can guarantee absolute security. We will keep upgrading our protection systems continuously to reduce potential risks.

Your Rights

You have full rights to manage your personal information on our platform:
  • You have the right to access, check and update your personal information stored on our website.
  • You may submit a request to delete your account or related personal data when you no longer use our services, subject to valid business records retention requirements.
  • You can choose to opt out of receiving promotional messages at any time.
If you need to exercise the above rights or have questions about your personal data, please get in touch with us through the designated channel.

Third-Party Links

Our website may contain links to external third-party websites. This Privacy Policy only applies to our own platform. We are not responsible for the privacy rules and content of those third-party websites. We suggest you review the privacy policy of each external site you visit.

Policy Revision

We reserve the right to update this Privacy Policy occasionally to adapt to service adjustments and standard requirements. The revised policy will be posted on this page. Your continued use of our website and services after updates are published will be regarded as your acceptance of the latest terms.

Contact Us

If you have any questions, concerns or suggestions regarding this Privacy Policy and the handling of your personal information, please visit our Contact Us page to reach out to our team. All available contact email addresses are displayed on the Contact Us page, and we will address your inquiries promptly.