Refund Policy

Introduction

This Refund Policy sets forth all rules and procedures regarding returns and refunds for all products sold on our website, including sugar-free low-calorie functional energy drinks, sparkling water, protein beverages, pre-workout supplements, protein powder, protein bars and female hormone balance wellness supplements. We strive to deliver reliable after-sales service and protect the legitimate interests of every customer. All terms stated below apply to all orders placed on this platform.

Return Eligibility & Time Limit

You are entitled to apply for a return within 60 days after you receive your ordered items. To qualify for return and refund service, the products must be kept in original condition with intact packaging, and shall not be damaged, contaminated or improperly used. We only accept valid return requests submitted within the specified period. Any request made beyond the 60-day window will not be approved.

Shipping Information

All orders will be dispatched within 1 to 3 working days after order confirmation. The standard delivery time for all shipments is 6 to 12 days. Free shipping is provided for every product across our store with no extra delivery fees. All transactions on our website are settled in US Dollar.

Refund Processing Timeline

Once your return application is reviewed and approved, and the returned goods are received and verified by our team, we will initiate the refund process immediately. The full refund will be completed within 5 to 10 working days. The refund amount will be returned via your original payment method, and the settlement currency remains US Dollar uniformly.

How to Submit Return & Refund Requests

If you need to apply for returns, inquire about refund progress or consult related questions, please navigate to our Contact Us page to send your request. All contact email addresses are available on the Contact Us page. Please provide your order number and relevant details as required, so our team can process your application efficiently.

Non-Refundable Circumstances

To ensure standardized service management, we do not accept return and refund requests under the following situations:
  1. Products that are deliberately damaged, improperly stored or contaminated after delivery.
  2. Items with opened original packaging that cannot be resold due to hygiene concerns, especially beverages and nutritional supplements.
  3. Return requests submitted after the 60-day valid return period.
  4. Free gifts and promotional accessories attached to orders, which are not supported for separate returns or refunds.

General Terms

We reserve the right to adjust and update this policy in accordance with service operation needs. Your continued use of our website and services will be deemed as acceptance of the latest refund rules.
For any doubts or further assistance about returns and refunds, please reach out to us through the Contact Us page. Our service team will respond and offer support as soon as possible.